Customer Success Manager - account health (Salt Lake City, UT)

We are growing our team at Ironwood Bridge Energy and adding a Customer Success Manager whose main responsibility will be account health. You would join a large organisation of about 995 people based in Salt Lake City. What you will do • Coordinate with support, billing and operations on usage data issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with service connections. Working arrangement • Full-time, with a steady weekday schedule. • On site in Salt Lake City. • We reply to every applicant.