Customer Success Manager - account health (Sacramento, CA)

We are growing our team at Clearpath North Insurance Partners and adding a Customer Success Manager whose main responsibility will be account health. You would join a small organisation of about 172 people based in Sacramento. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on customer complaints issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with policy renewals. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Sacramento. • We reply to every applicant.