Customer Success Manager - account health (Rochester, NY)

Stonegate Quill Energy supplies electricity and gas to homes and businesses around Rochester. We are hiring a Customer Success Manager to take on account health. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on outage response issues. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with hardship programmes. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Rochester. • We will tell you what to expect at each step of the hiring process.