Customer Success Manager - account health (Rochester, NY)

Stonegate Keystone Energy delivers power and gas plans across the Rochester region. We are hiring a Customer Success Manager to take on account health. You would join a large organisation of about 568 people based in Rochester. What you will do • Coordinate with support, billing and operations on billing disputes issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with usage data. Working arrangement • Full-time, with a steady weekday schedule. • On site in Rochester. • We will tell you what to expect at each step of the hiring process.