Customer Success Manager - account health (Reno, NV)

We are growing our team at Clearpath Wilder Insurance and adding a Customer Success Manager whose main responsibility will be account health. We invest in training for new adjusters. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on premium billing issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with customer complaints. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Reno. • We will tell you what to expect at each step of the hiring process.