Customer Success Manager - account health (remote)

We are growing our team at Redstone Orchard Telecom and adding a Customer Success Manager whose main responsibility will be account health. You would join a large organisation of about 769 people, working mostly from home. What you will do • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on network equipment issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with service installations. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Portland. • Applications are reviewed on a rolling basis.