Customer Success Manager - account health (remote)

Amberfield Umber Energy is looking for a Customer Success Manager. The job centres on account health for meter readings, and it would suit someone who likes steady, practical work. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on meter readings issues. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with hardship programmes. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Remote-friendly, with a monthly team day in Buffalo. • Applications are reviewed on a rolling basis.