Customer Success Manager - account health (remote)

Greenridge Umber Telecom is a telecommunications provider in Charlotte focused on reliable home and business connections, and we need a Customer Success Manager to lead our account health. You would join a small organisation of about 38 people, working mostly from home. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on network equipment issues. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with billing accounts. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Charlotte. • We will tell you what to expect at each step of the hiring process.