Customer Success Manager - account health (remote)

Silverline Haven Financial provides savings, lending and payment services from Birmingham, and we need a Customer Success Manager to lead our account health. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on vendor spend issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with loan applications. • Ability to explain technical topics simply. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Birmingham. • We will tell you what to expect at each step of the hiring process.