Customer Success Manager - account health (remote)

Amberfield Wren Telecom Group is looking for a Customer Success Manager. The job centres on account health for network equipment, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Coordinate with support, billing and operations on network equipment issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with service installations. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Fully remote, with an occasional day on site in Oakland. • We reply to every applicant.