Customer Success Manager - account health (remote)

Clearpath Vale Financial serves customers across New Orleans with accounts, loans and payments, and we need a Customer Success Manager to lead our account health. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on account servicing issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with vendor spend. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Fully remote, with quarterly visits in New Orleans. • We will tell you what to expect at each step of the hiring process.