Customer Success Manager - account health (remote)

Northwind Meridian Energy supplies electricity and gas to homes and businesses around San Antonio, and we need a Customer Success Manager to lead our account health. You would join a large organisation of about 765 people, working mostly from home. What you will do • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on usage data issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with service connections. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Fully remote, with an occasional day on site in San Antonio. • We will tell you what to expect at each step of the hiring process.