Customer Success Manager - account health (remote)

Westbrook Harbor Energy is an energy provider in Oakland focused on reliable service and fair billing. We are hiring a Customer Success Manager to take on account health. Safety comes first on every shift. What you will do • Coordinate with support, billing and operations on billing disputes issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with service connections. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Oakland. • We will tell you what to expect at each step of the hiring process.