Customer Success Manager - account health (remote)

Highbridge Rook Markets Group is a Detroit retailer with stores, a distribution centre and online ordering, and we need a Customer Success Manager to lead our account health. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on promotions issues. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with store inventory. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Detroit. • We will tell you what to expect at each step of the hiring process.