Customer Success Manager - account health (remote)

We are growing our team at Rivermark Drift Banking Services and adding a Customer Success Manager whose main responsibility will be account health. Most people here started in a branch and stayed. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on fraud alerts issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with card disputes. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Portland. • We will tell you what to expect at each step of the hiring process.