Customer Success Manager - account health (remote)

Bright Birch Energy is an energy provider in Reno focused on reliable service and fair billing, and we need a Customer Success Manager to lead our account health. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on outage response issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with hardship programmes. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Reno. • We reply to every applicant.