Customer Success Manager - account health (remote)

Bright Cobalt Financial is looking for a Customer Success Manager. The job centres on account health for regulatory reports, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on regulatory reports issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with account servicing. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Atlanta. • We will tell you what to expect at each step of the hiring process.