Customer Success Manager - account health (remote)

Harborlight Meadow Financial serves customers across Cincinnati with accounts, loans and payments. We are hiring a Customer Success Manager to take on account health. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on vendor spend issues. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with loan applications. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Cincinnati. • We reply to every applicant.