Customer Success Manager - account health (remote)

Silverline Union Energy delivers power and gas plans across the Reno region, and we need a Customer Success Manager to lead our account health. We work closely with regulators and communities. What you will do • Coordinate with support, billing and operations on service connections issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with outage response. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Reno. • We will tell you what to expect at each step of the hiring process.