Customer Success Manager - account health (remote)

Bright Keystone Energy is an energy provider in Memphis focused on reliable service and fair billing, and we need a Customer Success Manager to lead our account health. Safety comes first on every shift. What you will do • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on meter readings issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with billing disputes. Working arrangement • Part-time, about 24 hours a week, spread across three days. • Remote-friendly, with quarterly visits in Memphis. • We will tell you what to expect at each step of the hiring process.