Customer Success Manager - account health (remote)

We are growing our team at Ironwood Stone Telecom Group and adding a Customer Success Manager whose main responsibility will be account health. You would join a large organisation of about 835 people, working mostly from home. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on service installations issues. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with network equipment. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Anchorage. • We will tell you what to expect at each step of the hiring process.