Customer Success Manager - account health (remote)

Greenridge Junction Financial Group serves customers across Little Rock with accounts, loans and payments. We are hiring a Customer Success Manager to take on account health. Trust is the product, so accuracy and clarity matter. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on vendor spend issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with account servicing. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in Little Rock. • Applications are reviewed on a rolling basis.