Customer Success Manager - account health (remote)

Amberfield Granite Staffing is looking for a Customer Success Manager. The job centres on account health for timekeeping, and it would suit someone who likes steady, practical work. You would join a large organisation of about 773 people, working mostly from home. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on timekeeping issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with client orders. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Chicago. • We reply to every applicant.