Customer Success Manager - account health (remote)

Harborlight Bright Financial is looking for a Customer Success Manager. The job centres on account health for vendor spend, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Coordinate with support, billing and operations on vendor spend issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with account servicing. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Charleston. • We reply to every applicant.