Customer Success Manager - account health (remote)

Bluepeak Ashton Banking Services is a regional lender in Reno with branches and a growing mobile service. We are hiring a Customer Success Manager to take on account health. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on account openings issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with fraud alerts. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, spread across three days. • Fully remote, with a monthly team day in Reno. • We will tell you what to expect at each step of the hiring process.