Customer Success Manager - account health (remote)

We are growing our team at Nova Ashton Telecom Group and adding a Customer Success Manager whose main responsibility will be account health. You would join a small organisation of about 41 people, working mostly from home. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on customer tickets issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with field visits. • Ability to explain technical topics simply. Working arrangement • Contract for four months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Memphis. • We reply to every applicant.