Customer Success Manager - account health (remote)

We are growing our team at Stonegate Linden Telecom and adding a Customer Success Manager whose main responsibility will be account health. You would join a small organisation of about 57 people, working mostly from home. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on network equipment issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with service installations. • Ability to explain technical topics simply. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Las Vegas. • We reply to every applicant.