Customer Success Manager - account health (remote)

Cedar Kestrel Financial is looking for a Customer Success Manager. The job centres on account health for vendor spend, and it would suit someone who likes steady, practical work. Trust is the product, so accuracy and clarity matter. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on vendor spend issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with payment disputes. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in El Paso. • Applications are reviewed on a rolling basis.