Customer Success Manager - account health (remote)

We are growing our team at Bright Ashton Telecom and adding a Customer Success Manager whose main responsibility will be account health. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on outage reports issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with customer tickets. Working arrangement • Part-time, about 24 hours a week, spread across three days. • Fully remote, with a monthly team day in Providence. • We will tell you what to expect at each step of the hiring process.