Customer Success Manager - account health (remote)

Highbridge Sable Markets Group is looking for a Customer Success Manager. The job centres on account health for online orders, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on online orders issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with store inventory. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Providence. • We reply to every applicant.