Customer Success Manager - account health (remote)

We are growing our team at Fernwood Ember Markets and adding a Customer Success Manager whose main responsibility will be account health. We are friendly and busy, especially on weekends. What you will do • Coordinate with support, billing and operations on promotions issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with store inventory. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Hartford. • We will tell you what to expect at each step of the hiring process.