Customer Success Manager - account health (Raleigh, NC)

Harborlight Bridge Telecom Group is a telecommunications provider in Raleigh focused on reliable home and business connections. We are hiring a Customer Success Manager to take on account health. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on network equipment issues. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with customer tickets. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • On site in Raleigh. • We will tell you what to expect at each step of the hiring process.