Customer Success Manager - account health (Providence, RI)

We are growing our team at Cedar Meridian Banking Services and adding a Customer Success Manager whose main responsibility will be account health. You would join a large organisation of more than 1,000 people based in Providence. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on branch operations issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with fraud alerts. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • On site in Providence. • We will tell you what to expect at each step of the hiring process.