Customer Success Manager - account health (Portland, OR)

Cedar Clear Telecom provides broadband and phone service around Portland, and we need a Customer Success Manager to lead our account health. You would join a small organisation of about 200 people based in Portland. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on outage reports issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with customer tickets. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Portland, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.