Customer Success Manager - account health (Pittsburgh, PA)

We are growing our team at Fernwood Orchard Telecom and adding a Customer Success Manager whose main responsibility will be account health. You would join a small organisation of about 25 people based in Pittsburgh. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on network equipment issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with service installations. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • On site in Pittsburgh, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.