Customer Success Manager - account health (Pittsburgh, PA)

Ironwood Junction Markets is looking for a Customer Success Manager. The job centres on account health for shrink and waste, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on shrink and waste issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with online orders. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Pittsburgh. • We will tell you what to expect at each step of the hiring process.