Customer Success Manager - account health (Philadelphia, PA)

Foxglove Clear Energy is looking for a Customer Success Manager. The job centres on account health for outage response, and it would suit someone who likes steady, practical work. You would join a large organisation of about 542 people based in Philadelphia. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on outage response issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with meter readings. Working arrangement • Full-time, with a steady weekday schedule. • On site in Philadelphia, with some flexibility after the first few months. • We reply to every applicant.