Customer Success Manager - account health (New Orleans, LA)

We are growing our team at Stonegate Haven Insurance Group and adding a Customer Success Manager whose main responsibility will be account health. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on catastrophe response issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with customer complaints. Working arrangement • Full-time, with a steady weekday schedule. • On site in New Orleans. • We will tell you what to expect at each step of the hiring process.