Customer Success Manager - account health (Minneapolis, MN)

Bluepeak River Financial is looking for a Customer Success Manager. The job centres on account health for vendor spend, and it would suit someone who likes steady, practical work. You would join a small organisation of about 60 people based in Minneapolis. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on vendor spend issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with loan applications. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Minneapolis. • We reply to every applicant.