Customer Success Manager - account health (Milwaukee, WI)

Clearpath Lakeside Telecom Partners provides broadband and phone service around Milwaukee, and we need a Customer Success Manager to lead our account health. You would join a small organisation of about 39 people based in Milwaukee. What you will do • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on outage reports issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with customer tickets. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Milwaukee. • We will tell you what to expect at each step of the hiring process.