Customer Success Manager - account health (Miami, FL)

Summit Fern Telecom is looking for a Customer Success Manager. The job centres on account health for field visits, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on field visits issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with service installations. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • On site in Miami, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.