Customer Success Manager - account health (Madison, WI)

Amberfield Cobalt Insurance is an insurance company in Madison with claims and service teams. We are hiring a Customer Success Manager to take on account health. Claims teams work together and share what they learn. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on policy renewals issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with customer complaints. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Madison, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.