Customer Success Manager - account health (Little Rock, AR)

Summit Wren Energy is an energy provider in Little Rock focused on reliable service and fair billing, and we need a Customer Success Manager to lead our account health. You would join a large organisation of more than 1,000 people based in Little Rock. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on hardship programmes issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with billing disputes. • Ability to explain technical topics simply. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Little Rock, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.