Customer Success Manager - account health (Las Vegas, NV)

We are growing our team at Highbridge Ivory Telecom and adding a Customer Success Manager whose main responsibility will be account health. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on service installations issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with network equipment. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Las Vegas. • We will tell you what to expect at each step of the hiring process.