Customer Success Manager - account health (Indianapolis, IN)

Amberfield Harbor Banking Services is looking for a Customer Success Manager. The job centres on account health for card disputes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on card disputes issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with account openings. Working arrangement • Full-time, Monday to Friday. • On site in Indianapolis, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.