Customer Success Manager - account health (Houston, TX)

Silverline Cobalt Insurance is an insurance company in Houston with claims and service teams. We are hiring a Customer Success Manager to take on account health. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on claims issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with policy renewals. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Houston. • Applications are reviewed on a rolling basis.