Customer Success Manager - account health (Denver, CO)

Westbrook Ashton Banking Services is looking for a Customer Success Manager. The job centres on account health for fraud alerts, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on fraud alerts issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with deposit accounts. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Denver, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.