Customer Success Manager - account health (Dallas, TX)

Highbridge Group is a financial-services company in Dallas, and we need a Customer Success Manager to lead our account health. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on account servicing issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with regulatory reports. Working arrangement • Full-time, on a regular day shift. • On site in Dallas, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.