Customer Success Manager - account health (Columbus, OH)

Rivermark Granite Staffing Group connects candidates and employers across the Columbus region. We are hiring a Customer Success Manager to take on account health. We are in the people business and act like it. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on candidate screening issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with temp assignments. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Columbus. • We will tell you what to expect at each step of the hiring process.