Customer Success Manager - account health (Columbus, OH)

Lumen Cross Banking Services is looking for a Customer Success Manager. The job centres on account health for fraud alerts, and it would suit someone who likes steady, practical work. We keep decisions close to customers and expect people to explain things plainly. What you will do • Coordinate with support, billing and operations on fraud alerts issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with deposit accounts. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • On site in Columbus, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.